Privacy Policy For Our Water Restoration Company
Who We Are
Raleigh Water Damage provides restoration services in Raleigh, North Carolina, fixing water, fire, and mold issues. This policy explains how we collect, use, and protect information you share through our website. We handle data carefully to deliver quality service, schedule jobs, and support insurance claims.
Based at 1129 Corporation Pkwy STE 101, Raleigh, NC 27610, United States, we value your trust and work to keep your details safe. This applies to all visitors and clients in our service area.
Information We Collect
We collect what you share, like names, addresses, and job details for estimates or scheduling. Photos and property records help us document damage for insurers. Device data, such as browser type, and site usage patterns may be gathered.
Cookies track visits to improve your experience. We also get information from service partners, like subcontractors, to coordinate work. No unnecessary details are requested, only what helps us serve you better.
How We Use Information
Your information helps us deliver restoration services, schedule crews, create estimates, and process billing. We use it for insurance documentation, safety checks, and quality control. Customer support relies on clear records to answer questions.
Site usage data improves our website’s function. We also use information to prevent fraud and meet legal requirements. Every piece of data has a purpose tied to getting your home or business back to normal fast.
Cookies and Similar Technologies
Cookies are small files that track how you use our site, like pages visited. They come in types: some keep features working, others analyze traffic. You can limit or clear cookies in your browser settings, but this might affect how our site works.
For example, forms may not save progress without cookies. Check your browser’s help section to manage these settings easily.
Sharing and Disclosure
We share information with service partners, like subcontractors, to complete jobs. With your okay, we send details to insurers for claims. Payment processors get what they need to handle billing.
We share data if law or safety rules require it, like for compliance checks. Your information is never sold. We only share what’s needed to get the work done right or meet legal duties.
Data Retention
We keep records as long as needed for operations, safety, taxes, or legal rules. Job details, like photos or estimates, stay on file for varying times based on document type.
Some records, like tax forms, are kept longer to follow regulations. Once no longer needed, we securely dispose of data to protect your privacy.
Your Choices and Rights
You can ask to see or update your information. Request deletion if it’s not needed for ongoing work or legal reasons. Limit certain data uses, like cookies, through browser settings.
Send written requests to 1129 Corporation Pkwy STE 101, Raleigh, NC 27610, United States. We’ll respond promptly to help you manage your information.
Security
We protect data with restricted access, employee training, and solid technical safeguards, like secure servers. Physical records stay locked at our Raleigh office.
No storage or transfer method is fully secure, but we use reasonable steps to keep your information safe from unauthorized access or loss.
Children’s Privacy
Our services and website are not meant for kids under 16. Accounts are for adults or authorized representatives only. We do not knowingly collect information from children. If we learn otherwise, we delete it immediately to protect their privacy.
Data Transfers
Some data may be processed by vendors outside Raleigh, like software providers for scheduling.
We use contracts and security measures to protect information during transfers, ensuring it stays safe no matter where it’s handled.
Changes to This Policy
Raleigh Water Damage may update this policy to reflect new practices or laws. The latest version will always be posted on this page.
Using our website after changes means you accept the updated terms.
Contact Us
For privacy questions or requests, write to us at 1129 Corporation Pkwy STE 101, Raleigh, NC 27610, United States. We’ll address your concerns quickly and clearly.
Definitions
Personal information: Details like your name or address that identify you. Processing: How we handle data, like storing or using it. Service providers: Partners, like subcontractors, helping with jobs. Cookies: Small files tracking site use for better function.