Terms and Conditions

Acceptance of Terms

Using the Raleigh Water Damage website means you agree to these Terms as posted. We may update them anytime, and the latest version will always be on this page. If you keep using the site after changes, you accept the new Terms. These rules cover how we provide services and how you interact with our website in Raleigh, North Carolina. Check this page regularly to stay informed. Your continued use shows you’re okay with any updates we make.

Services

Raleigh Water Damage offers water, fire, mold, and biohazard restoration in Raleigh, North Carolina. We assess damage on site, but availability depends on project size and location. Third party vendors, like subcontractors, may assist with specialized tasks. Services include moisture mapping, structural drying, and cleanup, but we can’t guarantee specific outcomes. Each job varies, and we tailor our approach to fit your needs within our service area.

Quotes, Billing, and Payment

We provide estimates based on initial assessments, but final invoices may differ due to unexpected issues. Change orders cover added work. Deposits may be required for large jobs. We accept major credit cards and checks. Late balances may incur fees after 30 days. Disputes must be raised in writing within 15 days to our Raleigh office. We work to resolve billing issues fairly and quickly to keep your project moving.

Insurance and Claims Assistance

We help with insurance by providing photos and detailed damage reports. Your insurer decides approvals and payments, which we don’t control. We can’t guarantee claim outcomes or coverage amounts. Our documentation aims to make the process smoother, but you handle direct communication with your insurer. We focus on clear records to support your claim in Raleigh, North Carolina.

Scheduling, Access, and Site Conditions

We set access windows for crews to enter your property. You provide working utilities and permissions. Hazardous conditions, pets, or minors may pause work for safety. Wet or unsafe sites could delay progress. We need clear access to do our job right. Let us know about any issues before we start to avoid surprises during restoration in Raleigh.

Health and Safety

Our team trains to IICRC standards, using PPE, containment, negative air, and EPA-registered disinfectants for safe work. We follow Raleigh, North Carolina regulations to protect you and our crew. Safety checks happen before and during jobs. If conditions like mold or biohazards arise, we use proper methods to keep everyone safe. Your health is a priority on every project.

Customer Responsibilities

You must remove valuables when asked, disclose existing damage, and follow our safety and drying instructions. Clear the work area of obstacles. Report leaks or hazards before we start. Not following these steps could delay work or affect results. We count on you to help us keep the job safe and efficient in Raleigh.

Warranties and Disclaimers

We offer a one-year limited warranty on workmanship, covering defects in our repairs. Exclusions include preexisting damage, normal wear, hidden issues, natural events, or third-party failures. We don’t cover items we didn’t work on. No guarantees are made beyond this warranty. Check your contract for specific terms before we begin in Raleigh.

Limitation of Liability

Our liability is limited to what you paid for the specific service. We’re not responsible for indirect damages, like lost profits, to the extent law allows. This protects both sides while ensuring fair service delivery in Raleigh, North Carolina. We aim to fix issues correctly but can’t cover unrelated losses.

Cancellations and Rescheduling

Cancel or reschedule by writing to our Raleigh office at least 48 hours before work starts. Emergency jobs may have different rules. Late cancellations could incur fees based on prep work done. We’ll work with you to find a new time if needed, keeping your project on track.

Intellectual Property

Text, images, and logos on our website belong to Raleigh Water Damage or our licensors. You can’t copy or use them without written permission. This protects our brand and materials. If you need to use something, ask us first in writing to our Raleigh office.

Privacy and Data

Our Privacy Policy, found on this website, explains how we handle your data. Job photos and reports are used for documentation and insurer reviews. We keep records secure and only share what’s needed for your project or legal reasons in Raleigh, North Carolina.

Third Party Links and Tools

If we mention external resources, they’re for your convenience. You use them at your own risk. We don’t control or endorse third-party sites or tools. Check their terms before using to understand your responsibilities.

Changes to These Terms

Raleigh Water Damage may update these Terms anytime. The latest version will be posted on this page. Using our website after changes means you accept the new Terms. Check back regularly to stay updated on how we operate in Raleigh.

Governing Law and Dispute Resolution

These Terms follow Raleigh, North Carolina laws. Disputes must start with 30 days of good-faith talks before any legal action. Venue is Raleigh, North Carolina. We aim to solve issues fairly without court if possible.

Contact

For questions or concerns, write to 1129 Corporation Pkwy STE 101, Raleigh, NC 27610, United States. We’ll respond promptly to address your needs or clarify these Terms.

Severability and Entire Agreement

If one part of these Terms is invalid, the rest still apply. These Terms are the full agreement about our website and services, replacing any prior talks or documents.

Force Majeure

Raleigh Water Damage isn’t liable for delays or failures due to events beyond our control, like storms or supply issues. We’ll resume work as soon as conditions allow in Raleigh.

This page provides general information and is not legal advice.